Tutor Terms and Conditions

1. These terms

These terms form the agreement between you (“the Tutor”) and Jamie Mata, trading as Tutinama, a sole trader of 80 Ladbrook Road, Solihull, West Midlands, United Kingdom, B91 3RN (“we”, “us”, “Tutinama”), for use of the Tutinama platform. By creating a tutor account, you agree to these terms.

We intend to incorporate a UK limited company before full launch. When we do, the contracting entity under these terms will change from the sole trader above to that company, and we will notify all tutors directly of the change before it takes effect.

These terms apply to all use of the platform. Where Tutinama has granted you free access rather than a paid licence, these terms still apply in full, with fees set to £0 for as long as that free access is in place, as confirmed to you directly.

2. What Tutinama provides

Tutinama is a platform that lets you configure a personalised AI Tutor Assistant for each of your pupils, set their academic context, and review their progress. You remain the tutor of record for each pupil at all times. The AI Tutor Assistant is a supplementary study tool that supports the tuition you provide — it does not replace your own teaching, judgement, or oversight of a pupil's learning.

3. Your responsibilities as a Tutor

• You confirm that you have the appropriate authority and, where the pupil is under 18, the guardian's awareness and agreement, to set up and use a Tutinama account on that pupil's behalf.
• You are solely responsible for the safeguarding of your pupils, as set out in our Safeguarding Policy, which forms part of these terms.
• You are responsible for reviewing content generated by the AI Tutor Assistant and using your professional judgement — the AI can make mistakes, and you remain responsible for the quality and appropriateness of tuition provided to your pupils.
• You will only enter pupil information you are authorised to hold and use, and will not enter a pupil's full name or other directly identifying information into fields intended for pseudonymised data (such as the username field).
• You are responsible for keeping your account credentials secure.

4. Acceptable use

You agree not to: share your account with others; use the platform for any pupil without appropriate authority to do so; attempt to circumvent the platform's security or data protections; or use the platform in any way that could bring Tutinama into disrepute or breach applicable law.

5. Fees and payment

• Tutinama charges £40 per month, per pupil. This covers every subject you set up for that pupil — adding another subject for a pupil you've already enrolled doesn't create an extra charge. There is no setup fee and no separate platform fee.
• As an alternative to monthly billing, you can pay annually: £400 per year, per pupil — the equivalent of 10 months' fees for 12 months' access. Current pricing for both options is shown on our pricing page.
• When you enrol a pupil, you purchase a licence for that pupil and set up a Direct Debit mandate via GoCardless. Payment is taken in advance and collected automatically at the start of each billing cycle until you cancel that pupil's licence.
• Each billing cycle's charge is calculated from the pupil licences active at the start of that cycle. If you enrol a new pupil partway through a cycle, billing for that pupil starts at your next billing date, not immediately.
• There is no minimum term and no notice period. If you remove a pupil partway through a cycle, their licence remains active, and payable, for the rest of the cycle you've already paid for — there is no partial refund for the remaining period. Removing a subject from a pupil you keep enrolled doesn't reduce your fee for that pupil.
• Fees are collected via GoCardless. If a Direct Debit collection fails or is reversed, we may retry collection or suspend the affected licence until payment is resolved.

6. Data protection

Our respective data protection responsibilities are set out in the Data Processing Agreement between us (see the DPA Schedule, which forms part of these terms). In summary: you are the data controller for your pupils' personal data, and Tutinama is the data processor, acting only on your instructions.

7. Intellectual property

Tutinama owns all rights in the platform itself, including its software, design, and the Tuti brand and character. You retain ownership of the academic content and notes you enter about your pupils, and grant Tutinama a licence to use this solely to operate the platform and deliver the service to you and your pupils.

8. Disclaimers

The AI Tutor Assistant is provided as a study aid. Tutinama does not guarantee the accuracy, completeness, or exam-readiness of any content it generates, and does not guarantee any particular academic outcome for a pupil. You are responsible for reviewing and correcting course as needed.

9. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded or limited under English law.

Subject to the above, Tutinama's total liability to you arising out of or in connection with these terms, whether in contract, tort, or otherwise, is limited to the total fees paid by you to Tutinama in the 12 months preceding the event giving rise to the claim. Tutinama is not liable for any indirect or consequential loss.

10. Term and termination

This agreement continues until terminated. Either party may terminate at any time, for any reason, with no notice period required. On termination, fees already due for active months remain payable; no fees are due for future months.

Tutinama may suspend or terminate your access immediately if you breach these terms, in particular the acceptable use or safeguarding provisions above.

11. Confidentiality

Each party will keep confidential any non-public information received from the other in connection with this agreement, and will only use it for the purposes of this agreement.

12. Changes to these terms

We may update these terms from time to time. We will give you reasonable notice of material changes. Continued use of the platform after a change takes effect means you accept the updated terms.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

14. Contact

Questions about these terms can be sent to jamie.mata981@gmail.com.